Refund policy

🔥 MYCOZYTREND – REFUND POLICY (DIGITAL DOWNLOADS ONLY)

Last updated: 11/25/2025

REFUND POLICY

Thank you for shopping at MyCozyTrend.
Because our products are digital downloads, all sales are final.

Please read this Refund Policy carefully before making a purchase.

1. No Returns, No Refunds on Digital Products

All products sold at MyCozyTrend are digital files delivered electronically.
Once a digital item is purchased, you immediately receive access to the files, which means:

✔ We cannot accept returns
✔ We cannot cancel orders
✔ We cannot issue refunds

This includes:

  • Printable programs

  • Chair yoga guides

  • Wellness planners

  • Downloadable PDFs

  • Digital worksheets

  • Any other instant digital download

2. Exceptions (We WILL Help in These Cases)

Although digital products cannot be returned, we will gladly assist you free of charge if:

✅ You never received the files

If you typed your email incorrectly or did not receive the download link, email us at:
mycozytrend@gmail.com
We will resend the files manually.

✅ You received the wrong digital product

If an error occurred on our end, we will correct it immediately.

✅ The file is corrupted or not opening

Tell us the issue and we will send:

  • A fresh download link

  • A different file format (if available)

✅ Duplicate / accidental double purchase

If the same digital item was purchased twice in error, we can refund the duplicate order.

3. Instant Delivery & Your Responsibility

Upon purchase, the digital product is considered delivered when:

  • The download link is emailed to the address provided at checkout

  • The file becomes available on the order confirmation page

Please double-check that:

  • You entered the correct email address

  • Your email inbox or spam folder is not blocking our message

  • Your device supports the file format (PDF)

4. No Exchanges

Digital items cannot be exchanged because they cannot be “returned” after download.

5. Technical Issues

If you experience any technical problems downloading or opening your files:

We are happy to help.

Contact us at: mycozytrend@gmail.com

6. Chargebacks / Unauthorized Transactions

If you believe your payment method was used without your permission:

  • Contact us immediately at mycozytrend@gmail.com

  • Contact your bank or card provider to report unauthorized use

Fraudulent chargebacks may result in account restrictions.

7. Contact Us

For assistance with your order or digital downloads, please reach out:

MyCozyTrend Support
Email: mycozytrend@gmail.com
We operate from the USA.